FAQs

FAQ 

1) What do you sell?

We sell authentic Japanese trading cards, mainly Japanese promo cards (currently ONE PIECE). We will expand to other TCGs such as Pokémon in the future.

2) Are your items authentic?

Yes. All items are 100% authentic and sourced from trusted collectors, official distributors, or authorized sellers. We do not handle counterfeit or reproduction items.

3) Are your cards new or used?

Most items are pre-owned. Condition is described and shown in photos. Please check all photos carefully before purchasing.

4) How do you judge card condition?

Card condition is subjective. We provide clear photos and notes where possible. Please review images carefully and feel free to ask questions before purchase.

5) Do you accept returns or cancellations?

No. All sales are final (No returns / No cancellations) due to the nature of trading cards and to prevent substitution or condition disputes.

6) What shipping carrier do you use?

We ship via Japan Post.

7) Do you provide tracking?

Yes. Tracking is included for all orders.

8) When will my order ship?

We usually ship within 1–7 business days after payment (Japan time), unless the item is marked as a pre-sale.

9) How long does international delivery take?

Delivery time varies by country and customs. Typical estimates:

  • USA: ~7–21 days
  • Canada / Australia / Europe: ~10–25 days

Delays can occur due to customs, weather, and peak seasons.

10) Do you ship worldwide?

We ship internationally to many countries. If your country is not available at checkout, please contact us.

11) Will I have to pay import duties / taxes?

Yes, possibly. Import duties, taxes, and customs fees are NOT included in item price or shipping cost. These charges are the buyer's responsibility.

12) Can you mark the package as a "gift" or undervalue it?

No. We do not undervalue items or mark them as "gifts." This is prohibited by international regulations.

13) What happens if the package is delayed by customs?

Customs processing is outside our control. If tracking shows the parcel is held by customs, please contact your local customs office for the fastest resolution.

14) What if my item arrives damaged?

Please contact us within 48 hours of delivery and send:

  • Photo of the entire item
  • Close-up of the damaged area
  • Photo of the inside packaging/cushioning
  • Photo of the outer box/envelope

We will assist you with the best possible solution.

15) What if tracking shows "delivered" but I didn't receive it?

Please first check:

  • Your mailbox / front desk / parcel locker
  • Household members
  • Neighbor delivery

If still missing, contact your local post office/carrier immediately. We will also help you investigate based on tracking.