Refund policy

🔄 Return, Refund & Cancellation Policy

1. In-Stock Items — All Sales Final
Trading cards are collectible, condition-sensitive items. Once an in-stock order is placed, it cannot be cancelled, returned, or refunded for reasons including, but not limited to:
- Minor scratches, whitening, print lines, or factory marks
- Differences in personal grading opinions or grading results
- Market price changes after purchase
- Change of mind
- Import duties, taxes, or customs fees
Please review all product photos and our Condition Guide carefully before purchasing. If you have any questions, message us before you buy.

2. Pre-Order / Pre-Sale Items — Cancellation Within 7 Days
- A pre-order may be cancelled within 7 days of purchase. After 7 days, the order is committed to our Japan-side allocation and can no longer be cancelled.
- Cancellations you request are refunded minus a 6% cancellation fee. This fee covers the card processing and currency conversion fees charged by our payment provider, which are not returned to us when an order is refunded.
- To cancel, email us with your order number within the 7-day window.

3. Orders Cancelled by Us — Full Refund
If we cancel your order — for example, if we cannot secure the item, the official release is cancelled, or we cannot ship to your address — you will receive a full refund with no fee.

4. Damaged, Wrong, or Materially Different Items
If your item arrives damaged in transit, or you receive the wrong item or an item materially different from its description, contact us within 48 hours of delivery with the following photos:
  1. The entire item
  2. Close-up of the damaged area or difference
  3. Inner packaging and cushioning
  4. Outer shipping package
Once confirmed, we will offer a replacement (if available) or a full refund, including original shipping. We may ask you to return the item; if so, we will cover the return shipping cost.

5. Lost Parcels
If tracking has not updated for an extended period or the parcel is confirmed lost by the carrier, contact us and we will open an investigation with Japan Post. If the parcel is confirmed lost, we will offer a replacement or a full refund.

6. Refused or Unclaimed Parcels
If a parcel is returned to us because it was refused, unclaimed, or undeliverable due to an incorrect address, we will refund the item price minus the original and return shipping costs and the 6% payment processing fee. Unpaid import duties or taxes are the buyer's responsibility.

7. How Refunds Are Issued
Approved refunds are issued to the original payment method, usually within 5 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Because refunds are processed in your payment currency, the final amount may differ slightly due to exchange rates.

8. Your Statutory Rights
Nothing in this policy limits any rights you may have under the consumer protection laws of your country.

9. Contact Us
Please contact us before opening a dispute with your payment provider — we respond within 24 hours (Japan Time).
📧 onepiece.japan.promo.store@gmail.com