FAQs

FAQ

1) What do you sell?

We sell authentic Japanese trading cards, mainly Japanese promo cards (currently ONE PIECE). Most of what we list is a Japan-exclusive release: magazine bound-in supplements, in-store campaign giveaways, event prizes, and Japan-only sealed products that are not distributed to overseas retail. We plan to expand to other TCGs such as Pokémon in the future.

2) Are your items authentic?

Yes. All items are 100% authentic and sourced from trusted collectors, official distributors, or authorized sellers in Japan. We do not handle counterfeit cards, proxy cards, or unofficial reproductions.

3) What condition are your cards in?

Every listing states exactly one condition, and we do not mix them:

  • Sealed — the item is still in its original factory or distribution packaging. We do not open it before shipping, so we cannot describe or guarantee the card inside.
  • Near Mint (Ungraded) — the item has been removed from its original packaging and inspected by us in Japan. It is unplayed and shows no damage visible to the naked eye.

"Near Mint" is our own assessment, not a third-party grade. It does not guarantee any particular PSA, BGS, or CGC result.

One thing worth knowing about Japanese promo cards specifically: many are magazine bound-in supplements or in-store giveaways, so even untouched copies straight from the source can carry minor factory marks, faint print lines, or slight edge wear from the production and packaging process. Bandai and Shueisha state this themselves in their official release notices. We assess condition against that reality, not against a hypothetical flawless card.

4) How do you judge card condition?

Condition assessment always involves some judgment. We inspect each ungraded item in Japan, photograph it, and note anything worth mentioning. Product photos are part of the description — please review them before purchasing, and message us with any questions. We will answer before you buy.

5) Do you accept returns or cancellations?

In-stock items: No. All sales are final (no returns, no refunds, no cancellations) due to the nature of trading cards and to prevent substitution or condition disputes.

Pre-order items: Yes, within 7 days. A pre-order can be cancelled for a full refund within 7 days of purchase. After 7 days the order is committed to our Japan-side allocation and can no longer be cancelled.

This does not affect your rights if an item arrives damaged in transit, or if you receive the wrong item — see questions 15 and 16 below.

6) How do pre-orders work?

  • Pre-order stock is already secured on the Japan side before we list it. We do not list pre-orders we have not allocated.
  • The estimated shipping window is stated on each product page.
  • The item ships once it arrives at our Japan-side shipping location.
  • Cancellation is accepted within 7 days of purchase (see question 5).

7) What shipping carrier do you use?

We ship via Japan Post.

8) Do you provide tracking?

Yes. Tracking is included on every order, with no minimum.

9) When will my order ship?

We ship within 7 business days of payment (Japan time), unless the item is marked as a pre-order or pre-sale.

10) How long does international delivery take?

Delivery time varies by country and customs. Typical estimates once dispatched:

  • USA: ~7–21 days
  • Canada / Australia / Europe: ~10–25 days

Delays can occur due to customs, weather, and peak seasons.

11) Do you ship worldwide?

We ship internationally to many countries. If your country is not available at checkout, please contact us.

12) Will I have to pay import duties / taxes?

Yes, possibly. Import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are the buyer's responsibility and may be collected by the carrier or customs office on delivery (DAP/DDU).

13) Can you mark the package as a "gift" or undervalue it?

No. We do not undervalue items or mark them as "gifts." This is prohibited by international regulations.

14) What happens if the package is delayed by customs?

Customs processing is outside our control. If tracking shows the parcel is held by customs, please contact your local customs office for the fastest resolution.

15) What if my item arrives damaged?

Please contact us within 48 hours of delivery and send:

  • Photo of the entire item
  • Close-up of the damaged area
  • Photo of the inside packaging/cushioning
  • Photo of the outer box/envelope

We will review the case and assist you with the best possible solution.

16) What if I receive the wrong item?

Contact us within 48 hours of delivery with photos of the item received. If we shipped the wrong item or a materially different item, we will make it right.

17) What if tracking shows "delivered" but I didn't receive it?

Please first check:

  • Your mailbox / front desk / parcel locker
  • Household members
  • Neighbor delivery

If still missing, contact your local post office/carrier immediately. We will also help you investigate based on tracking.

18) Do you handle bulk or wholesale orders?

Often, yes. Many of our listings are also available in 10, 50, or 100-piece lots, and we can quote larger quantities depending on Japan-side availability. Contact us with the card and quantity you need.